1. Introduction
Welcome to Darti.ai ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, disclosure, and safeguard your information when you visit our website or use our enterprise voice orchestration services.
2. Information We Collect
2.1 Account Information
When you register for an account, we collect your name, email address, company name, and payment information.
2.2 Usage Data
We automatically collect data about how you interact with our platform, including IP addresses, browser types, and API usage logs.
2.3 Voice & Conversation Data
As a voice AI platform, we process audio recordings and transcripts facilitated through our service. This data is processed solely for the purpose of delivering our services (transcription, intent recognition, and response generation). We do not use customer voice data to train our foundation models without explicit consent.
3. How We Use Your Information
- To provide, operate, and maintain our services.
- To process transactions and manage your account.
- To improve, personalize, and expand our platform.
- To communicate with you regarding updates, security alerts, and support.
- To comply with legal obligations and enforce our terms.
4. Data Security
We implement enterprise-grade security measures including encryption at rest and in transit. Our infrastructure is designed to align with SOC2 Type II and HIPAA standards. For more details, please visit our Security Page.
5. Third-Party Sharing
We do not sell your personal data. We may share data with trusted third-party service providers (e.g., cloud hosting, payment processors) solely for the purpose of operating our services. These partners are bound by strict confidentiality and data protection agreements.
6. Your Rights
Depending on your location, you may have rights regarding your personal data, including the right to access, correct, delete, or restrict its use. To exercise these rights, please contact us at privacy@darti.ai.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: hello@darti.ai
- Address: 123 AI Boulevard, Suite 400, San Francisco, CA 94107